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The Importance of the Human Element
The importance of the human element can not be understated with all the technology available today. ...more
Outsourcing ,BPO CCaaS Optimization Artificial Intelligence Analytics AI Voice Agent Automation &Human Element
January 14, 2026•6 min read
The Future is Here
The future is definitely here with the blending of automation, artificial intelligence and human effort. ...more
Artificial Intelligence ,Automation &Human Element
January 07, 2026•4 min read
Human Element Matters Most
Many companies are quickly moving along the path to automation, the most successful ones never forget that the human element is still the most important part. ...more
Artificial Intelligence ,Automation &Human Element
December 17, 2025•2 min read
AI Voice Agents
AI Voice Agents are all the rage, but it's important to get it right and understand their benefits and how to get there, while being prepared to overcome their challenges. ...more
Artificial Intelligence ,Digital Transformation &AI Voice Agent
December 03, 2025•3 min read
95% Failure Rate Doesn't Have To Be
Artificial Intelligence pilots have an astounding 95% failure rate according to an MIT study. It doesn't have to be that way. ...more
Artificial Intelligence
October 29, 2025•7 min read
AI Successes
AI has had many shortcomings one of which has been that expectations have far exceeded results. This is changing with a well thought out strategy. ...more
Artificial Intelligence ,Digital Transformation
October 08, 2025•4 min read
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