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Actionable Intelligence Driving Improvements
Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
April 23, 2025•2 min read
Actionable Intelligence
The ability to accurately analyze 100% of customer interactions is profoundly change the contact center industry. ...more
CX ,Artificial Intelligence Contact Center &Quality
April 02, 2025•4 min read
AI Driven Quality
A new day has dawned where quality is enhanced by AI. It gets even better when the AI is customized to contact centers and the particular domain(s) they are servicing. ...more
Outsourcing ,Artificial Intelligence Contact Center &Quality
March 12, 2025•2 min read
Less Agents, Better Service?
Striking the right blend in a contact center between human and AI driven can enhance productivity while reducing the number of agents required. ...more
Outsourcing ,BPO CX Optimization Artificial Intelligence &Contact Center
February 19, 2025•3 min read
Cost of Interaction
BPOs and customers both benefit when they use either higher level agents or AI or both, to lower the cost of interactions. ...more
Outsourcing ,BPO CX Artificial Intelligence &Contact Center
January 08, 2025•3 min read
Evolution of the Cloud
The evolution of the cloud begins with mainframe computing and extends into the present day hybrid cloud scenario. ...more
Hybrid IT ,Multi-Cloud Artificial Intelligence Public Cloud Digital Transformation &Colocation
January 02, 2025•5 min read
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