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Champion - Challenger
Companies that are outsourcing may do well to consider a Champion - Challenger model, using 2 or more BPOs. A little competition never hurts. ...more
Outsourcing ,BPO CX &Contact Center
March 16, 2026•4 min read
The Value of Partnerships
In today's ever evolving technology landscape the value of partnerships has never been higher. ...more
Optimization ,Managed Services Hybrid Approach &Expert Guidance
March 09, 2026•3 min read
Revenue Levers
Managed Services and Automation are two ways to help companies both save money and make more money. ...more
Managed Services ,Automation
March 02, 2026•3 min read
UCaaS: Pure Cloud vs. Hybrid
Pure cloud versus Hybrid are choices that some customers are presented with when considering UCaaS. ...more
UCaaS ,Hybrid &Pure Cloud
February 23, 2026•3 min read
Purpose Built vs. Generic
Purpose built applications are far superior to generic applications that have to be customized. Time to deploy and gain benefit from are greatly reduced. ...more
Enterprise Software ,Software Publisher &Tech Evaluation
February 16, 2026•2 min read
Live vs. Demo
Companies are finding that evaluating technology by observing live experience versus a scripted demo is more beneficial. While a demo serves its purpose an in person live experience is far superior. ...more
Tech Evaluation ,Demo &Live Experience
February 09, 2026•2 min read
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