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AI Voice Agents
AI Voice Agents are all the rage, but it's important to get it right and understand their benefits and how to get there, while being prepared to overcome their challenges. ...more
Artificial Intelligence ,Digital Transformation &AI Voice Agent
December 03, 2025•3 min read
Cyber Insurance
Cybersecurity Insurance if not done right can create a false sense of security. We Identified 5 areas to keep in mind when considering a policy. Always consult an expert in cybersecurity. ...more
Cybersecurity ,Cybersecurity Insurance
November 26, 2025•1 min read
Quality & Analytics Moving Forward
Quality & Analytics are at the forefront of successful contact centers if implemented correctly and with the best available technology. ...more
Contact Center ,Quality &Analytics
November 19, 2025•5 min read
Quality & Analytics: A Hybrid Approach
A strategic hybrid approach is the best option when looking to get the most out of quality and analytics in order to understand and benefit from the data associated with your contact center. ...more
Contact Center ,Quality Analytics &Hybrid Approach
November 12, 2025•3 min read
Managed Services
Deciding to hire a 3rd party to provide managed services doesn't have to be a difficult decision and in many cases it's long overdue. ...more
Tech Stack ,Integration Hybrid IT Optimization &Managed Services
November 05, 2025•14 min read
95% Failure Rate Doesn't Have To Be
Artificial Intelligence pilots have an astounding 95% failure rate according to an MIT study. It doesn't have to be that way. ...more
Artificial Intelligence
October 29, 2025•7 min read
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