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Contact Center Behavioral Analysis
Analyzing behaviour is a very important aspect in how how agents interact with customers with the benefits being many. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
June 25, 2025•2 min read
Datacenter / CoLo - A Hot Market
The demand for data center / colo space is booming right now. Much of this is due to AI and the demands both general and specific to that are. ...more
Hybrid IT ,Multi-Cloud Artificial Intelligence Public Cloud Digital Transformation &Colocation
June 18, 2025•4 min read
Zero Trust
Zero Trust and it's adoption may be the most significant positive development in 2025 thus far for the purpose of protecting organizations. ...more
Cybersecurity ,Zero Trust
June 11, 2025•3 min read
BPO Accent Neutralization
Accent Neutralization is becoming a very important capability that BPOs are employing. Both to satisfy their customers and making it easier to hire local talent in offshore locations. ...more
Outsourcing ,BPO Contact Center &Offshore
June 04, 2025•1 min read
Big 3 Public Cloud - Strengths & Weaknesses
The 3 major public cloud provides each have a strength and weakness that is different than the other providers. ...more
Public Cloud
May 28, 2025•3 min read
2025 Trends in Cybersecurity Solutions
Cybersecurity is constantly evolving in no small part due to the constant evolution of threats that appear over the horizon. ...more
Cybersecurity ,Ransomware Malware &Artificial Intelligence
May 21, 2025•2 min read
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