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Public Cloud - The Big 3
A review of what we saw in the first quarter of 2025 and what we expect for the remainder of the year. ...more
Multi-Cloud ,Public Cloud
May 07, 2025•3 min read
Cybersecurity - Q2 - 2025
The trends for Q2 of 2025 are a continuation of what we have been seeing, but perhaps and acceleration of those trends. ...more
Cybersecurity ,Ransomware Malware &Threat Actor
April 30, 2025•2 min read
Actionable Intelligence Driving Improvements
Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
April 23, 2025•2 min read
Shared Responsibility
Public cloud requires a shared responsibility model where the cloud provider provides management and security of the infrastructure and the customer does likewise for its applications. ...more
Cybersecurity ,Hybrid IT Managed Services &Public Cloud
April 16, 2025•3 min read
Cybersecurity 1st Qtr Round Up
The first quarter of 2025 hasn't shown any let up in cybersecurity incidents, in fact it's been quite turbulent. ...more
Cybersecurity ,Ransomware Malware Nation State &Threat Actor
April 09, 2025•3 min read
Actionable Intelligence
The ability to accurately analyze 100% of customer interactions is profoundly change the contact center industry. ...more
CX ,Artificial Intelligence Contact Center &Quality
April 02, 2025•4 min read
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