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Single Vendor vs. Broker Consultant
The decision to go with a one size fits all vendor versus a broker consultant is a compelling case by case decision. ...more
BPO ,CX Integration CCaaS Optimization &Contact Center
June 15, 2026•4 min read
Site Visit Importance When Outsourcing
Site visits are one of the last steps before making an outsourcing decision, this blog highlights many of those steps. ...more
Outsourcing ,Contact Center
June 08, 2026•3 min read
Contact Center: Managed Services vs. In House
Contact Center operators are constantly faced with the decision to keep services in house or consider a managed services provider. It can be elements of the contact center or the whole thing. ...more
Managed Services ,Contact Center
June 01, 2026•5 min read
Revenue Growth and Cost Reduction
Contact center leaders really have only two levers that matter: reduce cost to serve and grow revenue per interaction. Everything else is a tactic to pull one (or both) of those levers. ...more
Contact Center
May 26, 2026•8 min read
Contact Center - 2 Years from Now
The contact center of the future, or at least about 2 years out from now, will focus heavily on AI. ...more
CCaaS ,Artificial Intelligence Contact Center AI Voice Agent &Automation
May 11, 2026•3 min read
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