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Accent Neutralization
Accent neutralization is fast becoming a game changer both for BPOs and their customers alike. Opening up more possibilities for hiring agents and better customer experience. ...more
Outsourcing ,BPO &Contact Center
December 10, 2025•4 min read
Quality & Analytics Moving Forward
Quality & Analytics are at the forefront of successful contact centers if implemented correctly and with the best available technology. ...more
Contact Center ,Quality &Analytics
November 19, 2025•5 min read
Quality & Analytics: A Hybrid Approach
A strategic hybrid approach is the best option when looking to get the most out of quality and analytics in order to understand and benefit from the data associated with your contact center. ...more
Contact Center ,Quality Analytics &Hybrid Approach
November 12, 2025•3 min read
Where AI Can Fall Short
While AI is making great strides in helping contact centers become better, there are still some shortcomings and pitfalls to keep your eye out for. ...more
Artificial Intelligence ,Contact Center Digital Transformation &Quality
July 16, 2025•3 min read
Contact Center Behavioral Analysis
Analyzing behaviour is a very important aspect in how how agents interact with customers with the benefits being many. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
June 25, 2025•2 min read
BPO Accent Neutralization
Accent Neutralization is becoming a very important capability that BPOs are employing. Both to satisfy their customers and making it easier to hire local talent in offshore locations. ...more
Outsourcing ,BPO Contact Center &Offshore
June 04, 2025•1 min read
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