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Actionable Intelligence Driving Improvements

Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more

CX ,Optimization Artificial Intelligence Contact Center &Quality

April 23, 2025•2 min read

Actionable Intelligence

The ability to accurately analyze 100% of customer interactions is profoundly change the contact center industry. ...more

CX ,Artificial Intelligence Contact Center &Quality

April 02, 2025•4 min read

AI Driven Quality

A new day has dawned where quality is enhanced by AI. It gets even better when the AI is customized to contact centers and the particular domain(s) they are servicing. ...more

Outsourcing ,Artificial Intelligence Contact Center &Quality

March 12, 2025•2 min read

Less Agents, Better Service?

Striking the right blend in a contact center between human and AI driven can enhance productivity while reducing the number of agents required. ...more

Outsourcing ,BPO CX Optimization Artificial Intelligence &Contact Center

February 19, 2025•3 min read

Skilled On Shore Agents

There is a move recently to re-shore agents that are highly skilled and have them take first call, this is helping prevent transferring and resulting in better customer experience. ...more

Outsourcing ,BPO CX &Contact Center

January 29, 2025•3 min read