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Multiple Paths to Resolution

Multiple path to resolution is a preferred method of solving problems and looking to improve contact center performance. ...more

Optimization ,Contact Center

August 03, 2026•3 min read

RFP for BPO Selection: Pros & Cons

Running an RFP for BPO selection can be either helpful or misleading. It takes great care to craft an RFP that produces the results you want. ...more

Outsourcing ,BPO &Contact Center

July 27, 2026•3 min read

There are many industries where seasonality is a factor in their contact center operations. ...more

Outsourcing ,BPO CX &Contact Center

July 20, 2026•3 min read

Tech Enabled BPO is a term that is thrown around quite a bit and it can have a true range of meanings. ...more

Outsourcing ,BPO Contact Center &Tech Enabled

July 13, 2026•3 min read

The rising and falling trends for the second half of 2026 and the reasons why. ...more

CX ,Artificial Intelligence &Contact Center

July 06, 2026•4 min read

Holidays can present challenges to the operation of a contact center but with proper planning and execution it need not be a fire drill. ...more

Contact Center ,Happy Holidays

June 29, 2026•1 min read