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Contact Center Behavioral Analysis
Analyzing behaviour is a very important aspect in how how agents interact with customers with the benefits being many. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
June 25, 2025•2 min read
Human & AI Contact Center Collaboration
There will always be a need for human involvement in contact centers whether it's agents or analysts. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
May 14, 2025•1 min read
Actionable Intelligence Driving Improvements
Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
April 23, 2025•2 min read
Less Agents, Better Service?
Striking the right blend in a contact center between human and AI driven can enhance productivity while reducing the number of agents required. ...more
Outsourcing ,BPO CX Optimization Artificial Intelligence &Contact Center
February 19, 2025•3 min read
Concerns: Public & Hybrid Cloud
There are many advantages to public cloud and hybrid cloud but there are also some concerns as well. ...more
Optimization ,Multi-Cloud Public Cloud &Colocation
February 12, 2025•2 min read
Public Cloud ROI
Public cloud can provide a significant ROI but companies need to plan in order to prevent expectations not being met. ...more
Hybrid IT ,Optimization Multi-Cloud &Public Cloud
January 22, 2025•2 min read
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