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Actionable Intelligence Driving Improvements
Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
April 23, 2025•2 min read
Less Agents, Better Service?
Striking the right blend in a contact center between human and AI driven can enhance productivity while reducing the number of agents required. ...more
Outsourcing ,BPO CX Optimization Artificial Intelligence &Contact Center
February 19, 2025•3 min read
Concerns: Public & Hybrid Cloud
There are many advantages to public cloud and hybrid cloud but there are also some concerns as well. ...more
Optimization ,Multi-Cloud Public Cloud &Colocation
February 12, 2025•2 min read
Public Cloud ROI
Public cloud can provide a significant ROI but companies need to plan in order to prevent expectations not being met. ...more
Hybrid IT ,Optimization Multi-Cloud &Public Cloud
January 22, 2025•2 min read
Public Cloud 2025
The priorities that companies have for public cloud in 2025 are extensive. They are a mix of technology advancements, sustainability and business goals. ...more
Hybrid IT ,Optimization Multi-Cloud Public Cloud &Digital Transformation
December 11, 2024•3 min read
Repatriation
The repatriation movement is afoot and running full steam. Many companies are realizing that public cloud isn't the best or only option for them. ...more
Hybrid IT ,Optimization Multi-Cloud Public Cloud &Colocation
October 09, 2024•3 min read
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