Tel: 650-980-4870

Software Platforms

There are many Contact Center platforms designed by software companies but on an operational basis they are lacking. ...more

CX ,Optimization &Contact Center

January 19, 2026•3 min read

The Importance of the Human Element

The importance of the human element can not be understated with all the technology available today. ...more

Outsourcing ,BPO CCaaS Optimization Artificial Intelligence Analytics AI Voice Agent Automation &Human Element

January 14, 2026•6 min read

Managed Services

Deciding to hire a 3rd party to provide managed services doesn't have to be a difficult decision and in many cases it's long overdue. ...more

Tech Stack ,Integration Hybrid IT Optimization &Managed Services

November 05, 2025•14 min read

Software Publisher Audits & Compliance

Enterprise Software Publishers are notorious for having contracts that are difficult to understand and therefore difficult to be in compliance with when audits happen ...more

Optimization ,Enterprise Software Cost Containment &Software Publisher

October 22, 2025•3 min read

Public Cloud Commitment

The Big Three (Aure, AWS, GCP) public cloud companies offer substantial discounts and incentives but companies need to be very careful when committing to an annual spend. ...more

Hybrid IT ,Optimization Multi-Cloud &Public Cloud

August 20, 2025•2 min read