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Managed Services
Deciding to hire a 3rd party to provide managed services doesn't have to be a difficult decision and in many cases it's long overdue. ...more
Tech Stack ,Integration Hybrid IT Optimization &Managed Services
November 05, 2025•14 min read
Software Publisher Audits & Compliance
Enterprise Software Publishers are notorious for having contracts that are difficult to understand and therefore difficult to be in compliance with when audits happen ...more
Optimization ,Enterprise Software Cost Containment &Software Publisher
October 22, 2025•3 min read
Public Cloud Commitment
The Big Three (Aure, AWS, GCP) public cloud companies offer substantial discounts and incentives but companies need to be very careful when committing to an annual spend. ...more
Hybrid IT ,Optimization Multi-Cloud &Public Cloud
August 20, 2025•2 min read
Contact Center Behavioral Analysis
Analyzing behaviour is a very important aspect in how how agents interact with customers with the benefits being many. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
June 25, 2025•2 min read
Human & AI Contact Center Collaboration
There will always be a need for human involvement in contact centers whether it's agents or analysts. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
May 14, 2025•1 min read
Actionable Intelligence Driving Improvements
Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
April 23, 2025•2 min read
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