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Contact Center Behavioral Analysis
Analyzing behaviour is a very important aspect in how how agents interact with customers with the benefits being many. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
June 25, 2025•2 min read
Human & AI Contact Center Collaboration
There will always be a need for human involvement in contact centers whether it's agents or analysts. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
May 14, 2025•1 min read
Actionable Intelligence Driving Improvements
Data driven insights go hand in hand with actionable intelligence enabling organizations to improve their contact center operations including customer experience. ...more
CX ,Optimization Artificial Intelligence Contact Center &Quality
April 23, 2025•2 min read
Actionable Intelligence
The ability to accurately analyze 100% of customer interactions is profoundly change the contact center industry. ...more
CX ,Artificial Intelligence Contact Center &Quality
April 02, 2025•4 min read
Less Agents, Better Service?
Striking the right blend in a contact center between human and AI driven can enhance productivity while reducing the number of agents required. ...more
Outsourcing ,BPO CX Optimization Artificial Intelligence &Contact Center
February 19, 2025•3 min read
Skilled On Shore Agents
There is a move recently to re-shore agents that are highly skilled and have them take first call, this is helping prevent transferring and resulting in better customer experience. ...more
Outsourcing ,BPO CX &Contact Center
January 29, 2025•3 min read
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