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Seasonality in Contact Centers
There are many industries where seasonality is a factor in their contact center operations. ...more
Outsourcing ,BPO CX &Contact Center
July 20, 2026•3 min read
2026 2H: What's hot, What's Not
The rising and falling trends for the second half of 2026 and the reasons why. ...more
CX ,Artificial Intelligence &Contact Center
July 06, 2026•4 min read
BPO Transformation
BPOs are no longer just "butts in seats". They have transformed into software developers and providers, managed service providers and implementation partners. ...more
Outsourcing ,BPO CX CCaaS &Contact Center
June 22, 2026•4 min read
Single Vendor vs. Broker Consultant
The decision to go with a one size fits all vendor versus a broker consultant is a compelling case by case decision. ...more
BPO ,CX Integration CCaaS Optimization &Contact Center
June 15, 2026•4 min read
Compelling Contact Center Trends
Compelling trends are reshaping cost, quality and the role of humans agents in profound ways. ...more
CX ,Optimization Artificial Intelligence &Contact Center
May 04, 2026•2 min read
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