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Beyond Outsourcing
BPOs are moving beyond outsourcing where they are able to provide managed services, implementations and even have developed their own applications. ...more
Outsourcing ,BPO CX Integration &Managed Services
October 26, 2026•5 min read
Contact Center: Business Continuity and Disaster Recovery
Business Continuity and Disaster Recovery also referred to as BC/DR are strategies to not only understand but to test and implement. ...more
BPO ,CX Contact Center Business Continuity &Disaster Recovery
October 12, 2026•7 min read
Small Contact Centers - Yes You Can
Small Contact Centers can take advantage of many of the technologies, applications and services that large contact centers use without busting the budget. ...more
CX ,Tech Stack Artificial Intelligence &Contact Center
September 14, 2026•5 min read
Into Year End - What Else Can You Do
While it is standard practice to have a contact center already prepared by Labor Day for year end, there are still a number of things that can be done, to enhance performance. ...more
Outsourcing ,BPO CX &Contact Center
September 08, 2026•8 min read
Seasonality in Contact Centers
There are many industries where seasonality is a factor in their contact center operations. ...more
Outsourcing ,BPO CX &Contact Center
July 20, 2026•3 min read
2026 2H: What's hot, What's Not
The rising and falling trends for the second half of 2026 and the reasons why. ...more
CX ,Artificial Intelligence &Contact Center
July 06, 2026•4 min read
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