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RFP for BPO Selection: Pros & Cons
Running an RFP for BPO selection can be either helpful or misleading. It takes great care to craft an RFP that produces the results you want. ...more
Outsourcing ,BPO &Contact Center
July 27, 2026•3 min read
Seasonality in Contact Centers
There are many industries where seasonality is a factor in their contact center operations. ...more
Outsourcing ,BPO CX &Contact Center
July 20, 2026•3 min read
Tech Enabled BPO
Tech Enabled BPO is a term that is thrown around quite a bit and it can have a true range of meanings. ...more
Outsourcing ,BPO Contact Center &Tech Enabled
July 13, 2026•3 min read
BPO Transformation
BPOs are no longer just "butts in seats". They have transformed into software developers and providers, managed service providers and implementation partners. ...more
Outsourcing ,BPO CX CCaaS &Contact Center
June 22, 2026•4 min read
Single Vendor vs. Broker Consultant
The decision to go with a one size fits all vendor versus a broker consultant is a compelling case by case decision. ...more
BPO ,CX Integration CCaaS Optimization &Contact Center
June 15, 2026•4 min read
Champion - Challenger
Companies that are outsourcing may do well to consider a Champion - Challenger model, using 2 or more BPOs. A little competition never hurts. ...more
Outsourcing ,BPO CX &Contact Center
March 16, 2026•4 min read
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