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The Importance of the Human Element

The importance of the human element can not be understated with all the technology available today. ...more

Outsourcing ,BPO CCaaS Optimization Artificial Intelligence Analytics AI Voice Agent Automation &Human Element

January 14, 2026•6 min read

Accent Neutralization

Accent neutralization is fast becoming a game changer both for BPOs and their customers alike. Opening up more possibilities for hiring agents and better customer experience. ...more

Outsourcing ,BPO &Contact Center

December 10, 2025•4 min read

BPO Accent Neutralization

Accent Neutralization is becoming a very important capability that BPOs are employing. Both to satisfy their customers and making it easier to hire local talent in offshore locations. ...more

Outsourcing ,BPO Contact Center &Offshore

June 04, 2025•1 min read

Less Agents, Better Service?

Striking the right blend in a contact center between human and AI driven can enhance productivity while reducing the number of agents required. ...more

Outsourcing ,BPO CX Optimization Artificial Intelligence &Contact Center

February 19, 2025•3 min read

Skilled On Shore Agents

There is a move recently to re-shore agents that are highly skilled and have them take first call, this is helping prevent transferring and resulting in better customer experience. ...more

Outsourcing ,BPO CX &Contact Center

January 29, 2025•3 min read